Deserve no stars.Do not go with them as they are the worst company i have had to deal with.They do not care, all they want is your money.If you have any vulnerable family members, do not allow them to go with this company as they are bullies.
Will never use again - their systems had an issue and I was made out to be lying about the poor customer experience. This resulted in a change and an 85 addition to my premium.Had over a barrel as I cant afford to cancel - steer well clear of OneCall !!!!!!
Avoid !!!! My wife purchased a car insurance policy online yesterday, after never receiveing any policy details she rang the following morning to be told they will be with her later that day as they had a system problem, she then called back (waiting times shocking and on line chat useless) and spoke to a member of staff who advised the policy had been verified and was safe to drive and that her policy details would be with her in two/three minutes! After still not receiving anything via email after a hour, she then called back once again to be told the policy is not verified they still have system issues and she was still not insured due to the system problem, Its just a blessing my wife had lost trust in one call insurance earlier on and never drove her car!!!! Clearly staff are giving out wrong dangerous information, still awaiting a call back from the manager yet never had, we have therefore cancelled the policy and re done with AA no bother No issues and cover straight away.
I tied to make a claim they made it so difficult: cancelled 3 vehicle pick ups; endless time spent on the call system only to be cut off each time; chat line.....what chat line? I was taking so much time out of my days work it was cheaper to walk away from the ongoing claim. When I tried to cancel the claim, that was even more difficult and expensive. I don't even want to give them one star.Feel relieved not to have to communicate with them again.
One Call insurance are a great company because they put the customer first and help you understand what you are going to purchase from them.The help from CF1 was brilliant very polite and a pleasure to speak to. Good price for my car insurance with NCD and recovery included.
One Call Insurance is a UK Insurance Agency based in Doncaster, Yorkshire and the Humber. One Call Insurance is located at First Point, Balby Carr Bank, Doncaster DN4 5JQ, UK.
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